Timeglass Help Center

Setup guides, product instructions, privacy information, and workspace controls.

Getting started

How Timeglass turns daily work into a reviewed timesheet.

How Timeglass works: The four-part flow from desktop capture to approved time.
Submit your first timesheet: Install the app, work a normal day, then review and submit the draft.
Your Home page: Logged time, the day’s timeline, manual activities, and your day in review.
How your Timeglass records fit together: A simple guide to the people, work, and time records in Timeglass.

Install, connect your account, permissions, and capture controls.

Install the desktop app: Download, sign in, and start capture on macOS, Windows, or Linux.
Grant macOS permissions: Required and optional macOS access, plus repair steps.
Sign in to the desktop app: Connect the desktop app to your account from your browser.
Use the desktop app and tray: The app’s tabs, menu-bar and tray quick actions, displays, and capture rules.
Pause capture, work hours, and idle time: Pause on demand, pause outside your working days and hours, and pause when idle.
Choose what gets captured: Set capture mode to Everything, All but these, or Only these.
Update the desktop app: Install a new version now, or turn on Automatic updates.
Fix desktop recording: Check capture status, permissions, displays, sign-in, and updates.

Project setup, clients, types, scopes, targets, and budgets.

The Projects & Clients page: Views, filters, scopes, statuses, and activity assignment.
Create, edit, or duplicate a project: Set the scope, client, type, billing, and budget, or copy an existing project.
Set how a project bills: Hourly rates, custom rates per person, fixed fees, and non-billable work.
Set a project budget: Set a time target, budget, or fee and read the Money view.
View time for a client: Inspect client hours, value, projects, categories, rates, and activity.
Focus the app on one client: Use client view to see only one client’s time, meetings, and exports.
Mark a project complete: Finish a project without removing its reporting history.
Import projects: Bring projects in from a spreadsheet, PDF, image, or text file.
Activity categories: Group work types, set billability, lock the list, and limit categories by type.
How work is assigned: How clients, projects, and categories relate to recorded work.

Review your own time or approve your team’s.

How time records fit together: Understand captured minutes, activity items, activities, and daily timesheets.
How timesheet totals are calculated: Tracked time, adjustments, hidden time, and why two totals can differ.
Review & submit your timesheet: Confirm your own day, submit it, and change it later.
Confirm your day in Power Review: The fast card-stack flow for submitting your time, and for managers clearing flags.
Fix drafted entries: Change the client, project, category, time, or description, and hide off-task time.
Split or merge activities: Divide one activity across clients or projects, or combine two activities.
Approve time as a manager: The team timesheet grid, statuses, approvals, and changes after review.
Use the Timeline: See each person’s day as a color-coded rail and open any stretch of work.

Visibility, editing rights, and timesheet publishing rules.

How permissions fit together: How roles, teams, security settings, and publishing rules fit together.
Data Access permissions: Set cross-team visibility, meeting access, and Timeline access.
Data Management permissions: Control who can edit time, activity, projects, and team records.
Timesheet publishing settings: Set visibility, publishing time, manager review, and flags.
Common permission setups: Private review, automatic publishing, team visibility, and manager access.

Create payroll, billing, and activity files from approved time.

Export all time for a client: Build a client-hours file with the fields and format you need.
Export all time for a project: Build a project-hours file with custom filters and columns.
Run a payroll export: Export approved hours per person for a pay period.
Export work activity: Create detailed activity or grouped totals in CSV, Excel, or PDF.
Run an export: Choose the filters, columns, and format for a new export.
Export coverage: See approved, awaiting-approval, and unsubmitted time before export.
Export columns and rows: What each column means, and how columns decide what a row represents.
PDF export styles: Report, Invoice, Timesheet, Daily report, Summary, and Ledger PDFs.
Getting data into payroll & accounting: Choose CSV, Excel, or PDF for the destination.

Recording, reports, transcripts, speaker names, and sharing.

Meeting detection and recording settings: Detected tools, how recording starts, video, and letting others know.
Record an in-person meeting: Start and stop a room recording from the desktop app.
Read a meeting report and transcript: Live transcripts, reports, action items, playback, downloads, and deletion.
Name speakers and voice recognition: Name outside speakers, and turn recognition of your own voice on or off.
Share a meeting recording: Create a link to a meeting’s report, transcript, and audio.

Connect an AI assistant, schedule activity reports, and use the API and webhooks.

Set up the MCP connector: Connect ChatGPT, Claude, Gemini, or another remote MCP client.
Schedule activity reports: Get daily or weekly email reports for yourself, a team, or the workspace.
API keys and webhooks: Connect Timeglass to your billing, payroll, or project tools.

Members, roles, imports, deployment, and workspace configuration.

Set billable and cost rates: Add dated billable and internal cost rates to a workspace member.
Enable clients: Add client grouping to projects, reports, rates, and exports.
Configure timesheet publishing: Choose when submitted timesheets become visible.
Configure manager review: Require manager review for every submitted timesheet.
Configure timesheet flags: Set adjustment and daily-total thresholds for review.
Set app and website filters: Choose which apps and websites the workspace captures.
Roles and data access: Roles, team scope, cross-team visibility, and editing controls.
How workspaces and teams fit together: Workspace membership, home teams, departments, roles, and access.
Invite, archive, and restore members: Add people, change their access, and archive or restore them.
Import time, clients, and members: Bring in past time, projects, clients, categories, and people.
Give Timeglass AI instructions: Add work context, timesheet rules, and sensitive-information guidance.
Deploy the desktop app to your team: Send a download link or install silently through IT.

Your subscription, free trial, payments, referrals, and workspace deletion.

Manage billing and your subscription: Who can manage billing, seats, payment methods, and invoices.
Cancel your subscription: Cancel from the billing portal and what happens afterwards.
When your free trial ends: What happens after 14 days, with or without a payment method.
Payment method required: What the message means, the grace period, and how to fix it.
Refer a friend: Invite someone to Timeglass and earn a free month.
Delete a workspace: Request deletion of a workspace and its data.

SOC 2, GDPR, capture, redaction, retention, and deletion controls.

What Timeglass captures: Screenshots, app and window details, meetings, personal time, and your controls.
Sensitive data and capture rules: How sensitive screenshots are deleted and how app and website rules work.
Data retention & deletion: Choose how long screenshots are kept before they are deleted.
SOC 2 and GDPR compliance: Timeglass security assurance, data protection commitments, and compliance documents.