Projects & clients

View time for a client

Inspect client hours, value, projects, categories, rates, and activity.

Open a client to inspect hours, value, projects, categories, team members, and recent activity.

  1. Open Projects & Clients
    Select Projects & Clients, then choose the Clients view.
  2. Select the client
    Choose a client. Its Client Overview opens beside the project list.
  3. Choose the period
    Use Over Time, Day, Week, or Month. The heading shows the hours in the selected period.
  4. Change the breakdown
    Switch between Time and Money. Use the grouping button beside it to break the chart down by Projects or Activity categories. Select a chart segment or person to narrow the detail.
  5. Review activity
    Scroll to Team Members and Team Activity for who worked on the client and what they did.

Client rates

The billing chip in the client header shows how the client bills: Member rates, Custom rates, Activity rates, or Flat rate. Only admins can change it, because a client’s rates reprice projects across every team. Managers of a team with projects for the client can view the rates. Under Custom rates, switch to Money and type each person’s rate into their chip under Team Members.

Common questions

How do I set a client’s rates?

Open the client in the Clients view and select the billing chip in its header. Choose Member rates, Custom rates, Activity rates, or Flat rate. Only admins can change a client’s rates. Managers can view them.

Does changing a client’s rates affect its projects?

Projects set to Match client follow the client. Switching how the client bills reprices their logged work, and the confirmation offers Undo. A new amount on the same flat rate applies from today without repricing past work.